Response Times
- Target response time: 1 to 2 business days.
- Support hours are not guaranteed, but requests are reviewed on business days.
What to Include
To help us resolve issues faster, please include:
- Your app version and iOS version.
- Your device model.
- A short description of the issue and what you expected to happen.
- Screenshots or screen recordings, if available and appropriate.
- Whether you were signed in, using iCloud backup, or saving media to the Photos app when the issue occurred.
Common Support Topics
- Sign-in, account restore, or profile sync questions.
- Camera, microphone, photos, or location permission issues.
- Missing local media, iCloud backup, or restore behavior after reinstall.
- Exported report issues or checklist/report accuracy concerns.
- Bug reports, app crashes, and unexpected app behavior.
Account and Data Requests
If you need to export your data or delete your account, use the in-app Settings options first when available. If you cannot access the app or need additional help, email support@showingscan.com.
Troubleshooting Basics
- Make sure the app has the permissions required for the feature you are using.
- If you expect scan restore, confirm that you signed in to the same ShowingScan account.
- If you expect media restore, confirm that iCloud backup was previously enabled and that you are signed in to the same Apple account.
- Update to the latest available app version before reporting a bug when possible.
Legal and Safety Note
ShowingScan support can help with app functionality and account issues, but we do not provide legal advice, real-estate advice, engineering advice, or professional home-inspection opinions.